Collaborative Thinking will create instant human networks that develop and dissolve as need arises. “In the future company will need to leverage experience communities if they are to acquire and maintain credibility.” It is helpful to talk to people who know how stuff works and have been using the products or services. “Studies show that 98 percent of people who put items in their shopping cart abandon the transaction before completing it. One of our customer found that sales were 40 percent fewer than they could have been because people couldn’t get answers to their questions.”[Learn More ...]

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