How important is IT in day to day operations? Oxford Health Plan lost $3 billion in market capitalization in one day , after announcing that software problems had led to widespread errors in billing and claims processing. Delays in rollout of a new ordering system at Snap-on led to a 40 percent dip in earnings. A disastrous implementation of an ERP system helped push FoxMeyer into bankruptcy. Cisco System real time forecasting software failed to spot an imminent freefall in demand for networking equipment, leading to a $2.5 billion inventory write-off and 8,500 workers fired.[Learn More ...]