People who hold crucial conversations talk about controversial topics and risky opinions in a way that gets heard.

Most employees remain silent when crucial conversations happen. Organizations where people can speak up about concerns are likely to have successful projects.

Companies error in thinking when productivity performance decreases that policies, programs and procedures will fix the problem. Crucial conversations do more for improving productivity.

The ability the handle and manage high stake conversations is the key to a happy and healthy life.

Failure is predicted at nearly 90 percent accurate if employees remain silent when crucial conversations should be held.

Be honest and be respectful to get agreement. At the heart of every successful conversation is the free flow of all relevant information.

You can have an honest conversation with a person if your confident, humble and skillful. Your won’t offend them with these behavioral qualities. Humility means you don’t always have to win your way. The best way to find out the truth is not to act out the worst scenario that you can think of. Find alternatives or paths to an outcome. Starting with ugly stories is controversial. Instead, start with facts then tell a story and then feel and then act. Seek understanding and add to the pool of meaning. Don’t speak in absolutes, instead approach the issue with wonder. Decide on how to make a decision. - [ ]