How do you establish responsibilities and expectations for employees? Talk with employees. Review areas of quality at performance evaluations. Teach goals and action plans to the employee.

How satisfied are you with the work you have produced for your customer?

Why do managers use surveys to report expectations of service and quality?

Why do value oriented managers avoid expenditures that don't add value to the customer? Determine customer needs, develop action plans, and meet needs

How do you build team pride to support decisions about quality?

Why does problem solving occupy so much management time? You need to practice preventative management. Avoid serious problems by planning and early problem detection. Analyze an operation and think about where weakness can occur. Work to develop procedures without flaws.

How can problems be identified in the early stages? Create an environment where employee initiative is encouraged to remedy problems. Buy tools to analyze problems and provide training to use the tools. View problems as opportunities and mistakes as progress. Practice techniques to select best solutions.

Why must a manager stay current with developments in technology and people management and work smarter?

How do you communicate the goals and vision of the organization? List five or six values or a set of corporate goals to your staff. Mission, goals, and values start in the planning process. Planning results in strategic direction. Actions of staff support senior management chosen direction and strategic intent. Maintain enthusiasm for action plans and objectives.

How do you share in leadership with the work group? You will need to develop decisionmaking skills and job skills

How do you empower employees as a manager? Understand new areas of responsibility and the skills and backgrounds of your staff members. Listen actively. Operate on purpose. Emphasize growth and opportunity. Train employees to think critically.

How do you motivate staff members to the importance of the mission? You need to interest and challenge members enough that they want to be part of the team.